Privacy Policy

Introduction

This Privacy Policy explains how forest-quartz collects, uses, and protects your personal information when you use our digitisation services. We are committed to protecting your privacy and handling your data in accordance with UK data protection legislation.

Information We Collect

We collect the following types of information:

• Contact information including name, email address, and postal address
• Details of services requested
• Payment and billing information
• Correspondence and communications with our team
• Technical data including IP address and browser type when you visit our website

How We Use Your Information

Your personal information is used for the following purposes:

• Processing and fulfilling your digitisation orders
• Communicating with you about your projects
• Providing customer support
• Processing payments and preventing fraud
• Improving our services and website functionality
• Sending service updates when you have opted in to receive them

Legal Basis for Processing

We process your personal data under the following legal bases: performance of a contract when providing our services, legitimate interests in operating our business, and compliance with legal obligations. Where required, we will obtain your explicit consent.

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your data with trusted service providers who assist in operating our business, such as payment processors and postal services. These providers are contractually obligated to protect your information and use it only for specified purposes.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes secure storage systems, encrypted communications, and restricted access to personal data.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Typically, customer information is retained for seven years following the completion of services for accounting and legal purposes.

Your Rights

Under UK data protection law, you have the following rights:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure in certain circumstances
• The right to restrict processing
• The right to data portability
• The right to object to processing
• Rights related to automated decision-making

To exercise any of these rights, please contact us at [email protected]

Cookies

Our website uses cookies to improve your browsing experience. You can control cookie preferences through your browser settings. For detailed information, please see our Cookies Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

forest-quartz
47 Marlborough Street
Bristol, BS1 3PH
United Kingdom
Email: [email protected]